Refund & Cancellation Policy

1. Statutory Cancellation Right

As a consumer buying online you normally have 14 days to cancel a service contract. Because our service is delivered as individual submissions, you may ask us to begin work inside that 14-day period; when you do, you agree that the cancellation right no longer applies to applications already submitted, and any refund is calculated on the unused balance of your order.

2. Before Work Starts

If you cancel before we have submitted any application and before your tailored documents have been prepared, you receive a full refund of the amount paid, less any non-recoverable payment-processing fee charged by PayPal.

3. After Work Starts

• Applications already submitted, and documents already tailored for a specific vacancy, are not refundable — the work has been performed.
• The unused balance of your batch is refunded at USD 5.50 per unused application.
• If we cannot find enough vacancies you are genuinely eligible for, we will tell you and refund the unused balance rather than submit unsuitable applications.

4. Where A Refund Is Not Available

• Not being shortlisted, interviewed or offered a role — outcomes are decided solely by employers.
• Information you supplied being inaccurate, incomplete or out of date, where this caused an application to be rejected.
• Withdrawal of a vacancy, or closure of an employer's advert, after we submitted your application.
• Visa, sponsorship or registration decisions taken by third parties.

5. Service Failures On Our Side

If we fail to deliver the service with reasonable care and skill, you are entitled to have the work repeated or, where that is not possible or appropriate, to a proportionate price reduction or refund. Tell us within 30 days of receiving your delivery pack so we can put it right.

6. How To Request A Refund

Email info@jobapplynhs.app from your registered address with your order reference and the reason for the request, or send a message from your dashboard. We acknowledge requests within 5 working days and aim to decide within 14 days. Approved refunds are returned through PayPal to the original payment method; the time to appear depends on your provider.

7. Chargebacks And Complaints

Please contact us before opening a PayPal dispute or card chargeback so we can resolve the matter directly. If you remain unhappy, escalate in writing to info@jobapplynhs.app and we will provide a final written response, including our record of every application submitted on your behalf.